At Braza UK, we take complaints seriously. If something hasn’t gone as expected, we encourage you to let us know so we can investigate and resolve the matter promptly and fairly.
Our complaints process is designed to be clear, accessible and compliant with UK regulatory requirements, ensuring that all concerns are handled with care, independence and transparency.
If you are already our client, we encourage you to contact your account manager or our support team.
If your issue remains unresolved, you may submit a complaint using the following contact details:
Please include as much relevant information as possible so we can assess your complaint efficiently.
We will acknowledge receipt of your complaint promptly, usually by the next business day.
Your complaint will be reviewed impartially by our appointed Complaints Manager, who may contact you for further information if required.
We are committed to:
Complaints data is analysed regularly to identify root causes and improve our processes.
BRAZA UK LTD hereby emphasizes to all its clients, potential clients, and the general public that WE DO NOT PROVIDE LOANS, FINANCING, or INVESTMENT SERVICES SUCH AS STOCKS OR FIXED INCOME.
Furthermore, BRAZA DOES NOT IMPOSE UPFRONT FEES for credit assessments, operational viability fees, or any form of commissions.
If you have received any communication or proposals from an individual whose contact details you have not been able to verify as those of a legitimate BRAZA representative, PLEASE reach out to us via email at compliance@braza.uk. The authenticity of individuals claiming to represent BRAZA can be verified through the email info@braza.uk.
AVOID MAKING ANY MONEY TRANSFERS without first confirming that you are in direct contact with authorized BRAZA representatives.
This communication aims to SAFEGUARD clients, potential clients, and the public from fraudulent activities or communications that could lead to financial harm.
We’re committed to fair, transparent and timely complaint resolution
A complaint is any oral or written expression of dissatisfaction, whether justified or not, relating to our regulated activities, including payment services or electronic money, and involving:
Complaints may be submitted by clients or, where applicable, by eligible complainants acting on their behalf.
Our final response will clearly explain:
If you are an eligible complainant and remain dissatisfied with our final response, you may refer your complaint to the Financial Ombudsman Service (FOS) within six months of the date of our final response.
Financial Ombudsman Service
Address:
Exchange Tower, London E14 9SR
Telephone:
0800 023 4567 (UK landlines)
0300 123 9123 (UK mobiles)
+44 20 7964 0500 (from abroad)
Website:
www.financial-ombudsman.org.uk
The Financial Ombudsman Service is independent and free to use.